Digital Product Refund Policy

Because our products, here at Saxon Websites™, are intangible and delivered electronically (such as downloadable files, software licenses, online courses, or virtual access passes), we maintain a strict refund policy tailored to digital media.

Due to the nature of digital products, all sales are final and non-refundable once the product has been downloaded, accessed, or streamed. We do not issue refunds for change of mind, mistaken purchases, or failure to read the product description.

We may grant a refund or replacement under limited circumstances if you experience a verified technical defect. Eligible situations include:

• The digital file is corrupted or completely missing.
• You were double-billed or charged incorrectly due to a system error.
• The download link or access portal is broken and cannot be fixed by our support team within 48 hours of your notification.

To request a review for a defective digital product, you must contact us within 7 days of your original purchase date. Email our support team at info@saxonwebsites.co.uk and include your Order Number and the email address used at checkout. Please provide a detailed description of the technical issue, including screenshots or error logs if applicable.

If your technical refund request is approved, we will issue a full or partial refund to your original method of payment. You can expect the credit to appear on your statement no later than 5 business days (normally quicker). All access to the defective file(s) or software license(s) will be revoked.